Delivery and returns

DELIVERY POLICY The PRODUCTS are shipped to the delivery address(es) that the CUSTOMER has indicated during the ordering process. Delivery time The deadlines for preparing an order and then establishing the invoice, before dispatch of the PRODUCTS in stock are mentioned on the SITE. These deadlines do not include weekends or public holidays. An electronic message will be automatically sent to the CLIENT when the PRODUCTS are dispatched, provided that the electronic address appearing in the registration form is correct. Delivery times & costs During the ordering process, the SELLER indicates to the CUSTOMER the possible delivery times and formulas for the PRODUCTS purchased. Shipping costs are calculated based on the delivery method. The amount of these costs will be payable by the CLIENT in addition to the price of the PRODUCTS purchased. Details of delivery times and costs are detailed on the SITE. DELIVERY terms The package will be delivered to the CUSTOMER against signature and upon presentation of an identity document. In case of absence, a delivery notice will be left to the CUSTOMER, to allow him to pick up his package at his post office. DELIVERY problems The CUSTOMER is informed of the delivery date set when he chooses the carrier, at the end of the online ordering procedure, before confirming the order. It is specified that deliveries will be made within thirty (30) days maximum. Otherwise, the CUSTOMER must give formal notice to the SELLER to deliver within a reasonable time and in the event of non-delivery within this time, he may terminate the contract. The SELLER will reimburse, without undue delay from receipt of the letter of termination, to the CLIENT the total amount paid for the PRODUCTS, taxes and delivery costs included, by means of the same payment method used by the CLIENT to purchase products. RETURN POLICY If you change your mind and are not completely satisfied with your purchase, simply return the unused item to us within 10 days of purchase and we will exchange or refund you. The original sales receipt and packaging are required for any exchange or refund. The refund will be issued to the original form of payment (for example, a refund for a purchase paid by credit card will be credited to your credit card account).